Company receives high marks in value, customer satisfaction and quality

BROOKVILLE, Pa. – June 12, 2025 – Most customers expect to expand the work they do with Miller Fabrication Solutions, according to results of the company’s 2024 customer survey. Miller is a leading steel fabricator serving global original equipment manufacturers (OEMs). For its annual survey, the company queried key contacts at its customer organizations, which include heavy industries like power generation, rail maintenance, construction and mining.

Eighty percent of the company’s OEM customers reported they are likely to expand their work with Miller as a strategic supplier partner on new projects, a 10% jump from 2023. Seventy-two percent indicated they are likely to expand their existing project work with Miller, up from 63% in 2023.

Miller’s Net Promoter Score rose 18 points – from 29 to 47 – demonstrating that its customers are increasingly likely to recommend the company to others. The NPS global benchmark is 47, according to SurveyMonkey. 

Other highlights from the 2024 customer survey include: 

• 88% of customers ranked Miller’s value as excellent or above average in overall solutions, a 13% increase from last year’s survey.  
• Miller received an overall customer satisfaction rating of 96%, up 4% from 2023.
• Product quality averaged 4.5 out of five, with 92% of respondents giving Miller four or five stars.

“We deeply value long-term customer relationships, which are critical to our growth and success,” said Eric D. Miller, president of Miller Fabrication Solutions. “We are committed to maintaining and growing those relationships by consistently providing high-quality, competitively priced products delivered to our customers’ satisfaction. Our annual survey provides insights into how effectively we’re meeting that goal. We are encouraged that our most recent survey results reflect our customers’ positive response to our focus on continually improving our service to them.”

“The top three words Miller’s customers used to describe our company in the 2024 survey are ‘reliable,’ ‘responsible’ and ‘collaborative,’ said Ryan Heffner, Miller Fabrication Solutions’ customer service manager. “We’re grateful for the trust our customers place in us and pleased that the survey results confirm we’re delivering on that trust.”

While Miller received positive marks in delivery precision, the company is taking steps to further improve in this critical area, primarily by focusing on reducing loss time in production.

The Miller Customer Satisfaction Survey was conducted in September 2024. An infographic that depicts the survey results is available in the Resources section of MillerFabricationSolutions.com.

About Miller Fabrication Solutions 

Established in 1963, Miller Fabrication Solutions is the strategic fabrication partner for innovative, global OEMs. Miller delivers high-quality metal parts and assemblies through its extensive value-added and manufacturing solutions. With a core focus on modern technology and robotic automation coupled with lean processes, the “Miller Customer Experience” works to ensure that complex project measures are exceeded now and well into the future. OEMs can learn how to transform their metal manufacturing processes by scheduling a free consultation. 

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